Oud & Shopping Questions

Choose wood if you want to warm it in a suitable burner. Choose a skin-use oil or a finished perfume if you want to wear the fragrance. The wood, oil and perfume guide explains the differences.

Hindi is an Indian-origin trade description. A product can combine it with a cut such as Muri and a seller’s grade such as VIP. Each part of the name answers a different question.

Piece size helps you judge portioning and burner fit. It does not independently establish aroma or resin quality. Compare the actual batch, including its preparation and stated treatment.

These terms depend on the seller’s grading system. Ask what separates the named products in that particular range. Our grade guide gives you useful comparison questions.

Use the gram or volume figure on the selected option. Several of our wood listings label one tola as 12 grams, but that does not establish every product’s measurement. The selected variant is the reference for your order.

Check the individual set’s contents and selected option. A product photograph can show presentation, while the listing should specify what is included. Ask before ordering if an accessory or a quantity is unclear.

Review the product’s delivery information and the options shown at checkout for your address. Use delivery and returns for the current policy links and help with a specific order.

Open the order or tracking link in your confirmation or dispatch message, when provided. You can also use order help and contact us with your order number.